Delivery turnaround is 2-3 weeks from order.
Delivery turnarounds are given in good faith, although we are working hard to adhere to them, and most customers will get their order within 2 weeks, during busy periods these lead-times might get extended by a few days in some cases.
We use our own vans and drivers so we can ensure that the product reaches you in pristine condition. We will contact you by email or telephone (or both) at least 48 hours prior to delivery to book your delivery and to ensure someone is present at the delivery address, you will be given a 1h delivery slot, so you don't have to wait in all day.
Please bare in mind that our deliveries are heavily subsidised, we operate an in-house delivery system, due to the delicate nature of the product we deliver it ourselves to ensure it arrives in good condition. You are buying sliding doors online, please help us by being available to take delivery whenever possible. Declined deliveries, could mean delays of up to 3 weeks as we are not always able to get your delivery on the date you want due to delivery routes and weight restrictions on the vehicle. We will do our best to accommodate your requests, but this is not always possible.
Delivery charges depend on your delivery zone. All deliveries to yellow zone carry a charge of £29.99, Blue zone: £45, Purple zone £75 Please refer to the map below for more information.
Once your order is ready for delivery, we will send you an email to book your delivery slot, this will be done approximately 48h prior to delivery, please let us know if you need any more notice. Please reply to that email to book your delivery slot as we cannot deliver unless we hear from you.
We deliver to the UK mainland only, (except to the following postcodes: PH, AB, DD, IV).
Unfortunately, we cannot deliver to the Isle Of White even though it shares the PO postcode with Portsmouth.
PLEASE NOTE:
- We do not deliver to the Channel Islands. UK mainland residential addresses only.
- We do not deliver to shipping companies, please do not place an order for delivery to a shipping company.
- These orders will be cancelled, and a refund issued against them.
- A card processing fee will be chargeable.
Yellow ZONE- £29.99
Postcodes: AL, B, BA, BB, BD, BH, BL, BN, BR, BS,
CB, CH, CM, CO, CR, CV, CW, DA, DE,
DH, DL, DN, DT, DY, EN, FY, GL, GU,
HA, HD, HG, HP, HR, HU, HX, IG, KT, L, LA, LE, LN, LS, LU, M, ME, MK, NE, NP, NG, NN, OL, OX, PE, PO (Except Isle of Wight PO30-PO41), PR, RG, RH, RM, SG, SK, SL, SM, SN, SO, SP, SR, ST, SS, TA, TF, TN, TS, TW, UB, WA, WD, WF, WN, WR, WV, YO, S
Blue Zone- £45
Postcodes: IP, NR, CT, CF, CA, DG, EH, EX, G, ML, LD, LL (Except LL53 and LL58-77), ML, KA, SY, TD, TQ
LONDON POSTCODES: NW, N, W, WC, E, EC, SW, SE
Purple Zone- £75
KY, FK, PA1-19 ONLY , SA, PL, TR, LL53 AND LL58-LL77
Red Zone - We are currently unable to deliver to these postcodes.
Postcodes: PA20-78, PH, AB, DD, IV (some exceptions apply)
PLEASE NOTE: We deliver Monday to Friday only.
Please let us know of any difficult conditions at the delivery address.
DELIVERY CHECKLIST
PLEASE NOTE: DELIVERIES ARE TO GROUND FLOOR ONLY
- The customer must be present to receive the delivery and sign for it.
- It is important that the customer inspect the goods, the doors are packed with polystyrene corner protectors and wrapped in clear polythene to enable you to easily inspect them.
- You must check all glass for cracks or damage and any evidence of ripped or disturbed packaging must be noted.
- Ani claims for damage or missing items must be made via email to info@slidewardrobesdirect.co.uk within24 hours of delivery and as long as the product has not been moved and installed.
- Any claims after this period will not be accepted.
- Any claims for damage cannot be accepted after the product has been installed
- Any claims where the delivery note has been signed “received in good condition will not be accepted